In 3 Months, Furniture Maker Improves Quality So Much, But Why…
CQI Actual Case Analysis:
This furniture factory mainly produces KD steel and wood furniture, but its product quality check is at low level, mainly using low price to attract customers, the price is very competitive among the peers in the region. The low price attracted one of our Brazilian customers, who placed an order for 10 containers in one fell swoop due to the low price, and asked them to ship out all goods in 5 lots within three months.We make quality inspection for the Brazilian customer in china.
When we represented the Brazilian customer went to the factory for the first product quality check We had a special, even “Surprise” experience that we discovered all the common quality problems in a furniture factory. It was really shocking, but it was a real case. Fortunately, with our help, the customer finally received fairly good quality of the goods that met the requirements. The case ended in win-win results. The factory improved the product quality, and the customer got a supplier with acceptable quality at a low price. Our service was highly recognized by the customer.
The following is the actual quality problem finding wrote down on Inspection Report that CQI made product quality check for simple folding desk in the factory for the first inspection.
- For 100 % of the inspected samples ( two color styles ), the PVC edge on the back is poor, showing bubbles or wrinkles of different degrees, seriously affecting the overall appearance of the product;
- For 40 % of the inspected samples ( two colors ), there is residue on the screw on the back of the plate;
- For 30 % of the inspected samples, there are visible sharp edges on the black plastic foot pads, i.e. untrimmed plastic residue;
- For 30 % of the inspected samples, there is obvious misalignment on the connection of the iron pipe behind the plate.
- For 30 % of the inspected samples, there are prominent white marks on the front or back of the plate.
During the on-site inspection, the factory sent labour workers to cooperate with the CQI inspector’s product quality check. after the inspection, CQI technical inspector would communicate with the factory in time for any product defects found and give suggestions for improvement of the product process. Facts have proved that the factory has made continuous improvement in the product process after CQI made many efforts to quality improvement suggestions with the factory. CQI inspection found that the product of the latest single computer desk order has significantly improved from the flatness of PVC on the desktop to the electroplating process of iron pipes, and the overall defects of the product are significantly less than those of the previous single product.
The following is comments remarked on inspection reports for the batch quality problem during the latest product quality check in the factory.
- For 40 % of the tested samples ( two color patterns ), there is residue on the screws on the back of the plate;
- For 30 % of the tested samples ( two color patterns ), the metal part is inclined;
- 30 % of the tested samples ( two color patterns ) have obvious white marks on the top or back of the plate.
Among them, the redundant edge of the black plastic footpad has not been found, and the misalignment of the iron pipe connection has also been significantly improved. However, the inclination of the connection position between the iron pipe and the table top, the wood dust residue on the screw and the white pollution mark are all caused by human factors, so the factory can further improve the product if the manual cleaning process is added before packaging.
After analyzing the product quality check results many times, the overall quality of the product this time is really much better!
In addition, during the visit to the factory, CQI found that the processing technology of iron pipes manufactured by the factory has been improved obviously, in which a model tool has been added to the welding technology of iron pipes to fix the connection positions between the iron pipes and then weld them, greatly reducing the defect of misalignment of the iron pipes. And after welding, the weld bead of the weld joint is manually polished to further improve the appearance of the iron pipe.
As can be seen from the comparison of the above actual cases and pictures, CQI is not only a hub of inspection between international importers and suppliers, but also an incentive for suppliers to improve product quality through years of experience and perfect knowledge system, with hard-working QA product knowledge and reasonable application in product quality check. If you want to know more about CQI, you can see About CQI.
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